Shipping

Due to potential carrier delays, our standard shipping estimates may be delayed.

Products shipped within the United States usually arrive in 7-10 business days.

FREE SHIPPING OFFER

The discount code FREESHIP offers complimentary domestic ground shipping on all orders over $100 and may not be combined with any other discount code or offer. At this time, the free shipping offer is limited to orders within the Continental United States.

PRE-ORDER ITEMS

Payment for pre-order items is captured when the order is placed. Pre-ordered products shipped within the United States usually arrive 7-10 business days after the product's launch date.

CUSTOMIZED ITEMS

Payment for embroidered and customized items is captured when the order is placed. Our design team will prepare an art mockup for your review. Customized products shipped within the United States usually arrive 7-10 business days after artwork approval.

Return Policy

If you would like to return a product purchased from our on-line store, please contact customer service at 1-800-955-2269 to request a return authorization number. 

Products may be returned within 7 days of receipt in new, unused condition. 

Returns will be credited for the product only and are subject to a 15% restocking fee as well as the cost of returned shipping.

What is the difference between a retriever's "length" and "reach?"

How do you extend the retriever?

• On full-length aluminum shafts: Quarter-turn each segment counterclockwise to unlock it and extend until it stops. Quarter-turn clockwise to lock at desired length.
• On compact steel shafts: Simply extend the segments of the shaft.